FAQ-shipping

We ship orders using expedited methods through DHL or FedEx, which typically take 3 to 7 days. Please note that shipments to APO or FPO addresses will take longer.

Unfortunately, we do not ship to PO boxes or parcel lockers. We only deliver to physical addresses to ensure the safety of your package during transit. To protect your item, a signature will be required upon delivery.

We will ship to the address provided at the time of your order. If you need to change the shipping address before your order has been shipped, please contact our support team. Once your order is on its way, we cannot alter the shipping address.

Yes, a signature is required for delivery. Your package will only be released to you or another trusted individual over the age of 18 upon signing. This measure ensures that your order arrives safely. Once out for delivery, we recommend that you make arrangements to be available for receipt. The courier will attempt delivery three times normally, and you can coordinate a delivery time that works for you.

Shipping is free for all jewelry items, whether sent to a US address or an international location.

While we offer free shipping, we cannot control any applicable duties or taxes. Since we ship internationally, customs duties or taxes may apply based on your country's regulations. If the carrier charges you upon delivery, these fees are not related to shipping costs but rather the customs duties and taxes incurred during the clearance process. You will be responsible for paying these fees.

You have 30 days from the delivery date to request a return or exchange. Items must be unused, in their original condition, and packaging. For full details, see our Return & Refund Policy.

To start the return process, please contact our support team. They will assist you in returning the eligible products. Do not send items back to the shipper's address on the package.

Please allow up to 7 business days for your refund to be processed. Your purchase will be refunded only after it has been received and inspected for its condition. A refund will be issued only if the item is found to be in good condition.